Reference

How We Handle Your Account and Payment Information

We collect what we need to run your account, process deposits through bKash, Nagad and Rocket, and keep your sessions secure. This policy explains what data we gather, how long we keep it, and how you can request changes or deletion.

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DATA REQUESTS

How to Contact Us About Your Privacy

Need to review what we hold, update your details, or request deletion? Reach us through live chat for quick account questions, email for formal data-access requests, or Telegram if you prefer instant messaging. Response times vary by channel—live chat answers within minutes during active hours, email within one business day.

Live Chat Open the chat icon in the account dashboard to ask about data we store, request a copy of your transaction history, or update your mobile number and wallet preference. An agent reviews your request and replies in the same thread.
Email Support Send formal data-access or deletion requests to our support inbox. Include your registered mobile number and account username so we can verify your identity. We acknowledge receipt within one business day and complete most requests within a week.
Telegram Channel Message our official Telegram handle for privacy questions or to flag suspicious activity on your account. We verify your profile through a short code sent to your registered mobile, then handle the request through the channel.
DATA PRACTICES

How We Protect and Manage Your Information

We encrypt account credentials and payment instructions, limit staff access to customer data, track session activity to spot unusual logins, and let you review or delete stored records. These measures reduce risk but depend on you keeping your password and OTP private.

Secure Payment Processing

When you deposit via bKash, Nagad or Rocket, transaction details pass through SSL encryption and we log only the wallet reference, amount and timestamp.

Session and Cookie Management

We set a session cookie when you log in so you can switch between live tables, slots and the sportsbook without re-entering your password.

Data Retention and Archiving

Active account records stay live while you use the platform. After you close your profile, we keep transaction logs for compliance reconciliation, then anonymise or archive them. You can request early deletion by contacting support with your account details.

Access and Correction Rights

Open your account settings to review stored details—mobile number, email, wallet preference, session history. Update any field directly or message support to request a full data export. Deletion requests take a few days to process across live and backup systems.

Common Questions About Data and Privacy

We ask for your mobile number, email, chosen username and a password. When you make your first deposit via bKash, Nagad or Rocket, we log the wallet reference and amount to verify the transaction and credit your balance.

No. Payment authentication happens on your device through the wallet app; we never see or save your PIN, OTP or full account credentials. We only record the transaction reference, amount and timestamp for reconciliation.

We retain transaction logs and session records for a compliance window after closure, then anonymise or archive older data. You can request early deletion by messaging support with your registered mobile number and account username.

Yes. Log into your account dashboard, open settings, and choose the data-export option. We generate a file with your profile details, transaction history, session logs and wallet records, then send it to your registered email.

We set a session cookie to keep you logged in as you move between live tables, slots and the sportsbook. You can clear it from your browser settings anytime; doing so logs you out and you'll re-enter credentials on your next visit.

Reach our support team through live chat in the account dashboard, send an email with your concern, or message our official Telegram channel. Include your registered mobile number so we can verify your identity and address the issue quickly.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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